About order
How can I make changes to my PARTNERIPHONE order?
Simply email us within 12 hours. Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design. Otherwise, if it is the device type, case type, or color that you would like to adjust, please also let us know the details in email.
How do I know if my order was placed successfully?
If you have received our order confirmation email, it means your order has been successfully placed!
Why am I not receiving my order confirmation email?
If your registered email address is a Hotmail account, the order confirmation email may fall into your Spams / Junk folder. If you still cannot find your order confirmationemail, please email us and we will investigate further.
How long does take to ship?
Delivery time depends on the items you purchase and the destination, as production cycles vary for different products.
How do I track my order?
Hello, you can track your order at https://jtexpress.ph/ using the order number provided in the email.
How do I shop for a product?
You can select the items you like and add them to your shopping cart, then choose a delivery method and wait for your order to be shipped.